As a customer, you are very important to us. We want to ensure you are 100% satisfied. We understand, we can never make every customer happy. However, that will not prevent us from trying to. As you get to know and talk to us, we hope that you become a part of our Detail Medic family. Our common interest in cars is a common interest we believe will help foster this relationship and help you understand you are not just a sale for us. These are our promises to you.
MONEY BACK GUARANTEE
OLD FASHION CUSTOMER SERVICE
During our hours of operations, you will always receive a support response that day and usually within minutes. Your experience with our support team members will always be friendly, polite and in a timely manner. Just like you we are customers as well and will always make sure you get the same service as we would expect as a customer.
WE HAVE THE PRODUCT DETAILING KNOWLEDGE & EXPERIENCE
We are proud manufacturing members of the International Detailing Association. We are one of only a few manufacturers bestowed with this designation. Everyone who works at Detail Medic is not only a car enthusiast just like yourself, but also has the extensive knowledge to help or guide you through the best practices for using our products and detailing your car.
QUALITY OF PRODUCTS
We use only premium ingredients to manufacture our products and produce them only in small batches to ensure each bottle contains the optimal ingredient levels. Most larger manufacturers produce mass quantities and therefore can not truly control to an exact science the level of beneficial levels of their ingredients. When you buy from us, you can rest assure you are getting a premium coating, soap, wax or polish.
BUYING FROM US IS NEVER COMPLICATED
This is not the original Detail Medic website. We have spent more than 6 months and tens of thousands of dollars having our website redesigned to better serve our customers. As mentioned, we are consumers just like you. So, we understand how frustrating it can be to buy or navigate through a difficult website. We will always be listening to our customers and making the necessary improvements to make your buying from us as simple as possible.
OUR 100% SATISFACTION GUARANTEE
So, our guarantee is very simple. If for any reason you do not love any of our detailing products, you purchased. We will refund your money no questions ask. So, you can rest assured knowing there is no risk when buying from us.